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Pengaruh sosialisasi SOP (Standartd Operation Prosedure ) WI (Work Instruction) & form tentang monitoring kepusan pelanggan terhadap sikap pegawai JKL (SKRIPSI)

Penulis/pencipta: Furi Widya Rahayu ( D.IV)

Lokasi: OPAC Poltekkes Yogyakarta